Introduction

A Tax Clearance Certificate (TCC), known in Zimbabwe as ITF 263, is an essential document for individuals and businesses. It proves that you are compliant with Zimbabwe Revenue Authority (ZIMRA) tax obligations. A TCC is often required for government tenders, bank transactions, company registrations, and business licensing.

In 2025, ZIMRA has streamlined the process, allowing taxpayers to apply for the ITF 263 certificate online. This guide provides step-by-step instructions for applying, eligibility requirements, and tips to ensure smooth processing.

1. What is a Tax Clearance Certificate (ITF 263)?

The Tax Clearance Certificate ITF 263 is issued by ZIMRA to confirm that an individual or business is up-to-date with tax payments. It covers:

  • Income Tax (for individuals and companies)
  • PAYE (Pay-As-You-Earn) obligations for employees
  • VAT compliance, if applicable

Holding a valid TCC demonstrates financial integrity and is often a prerequisite for:

  • Bidding for government tenders
  • Securing business licenses
  • Applying for loans or bank accounts
  • Participating in corporate contracts

2. Who Can Apply for a Tax Clearance Certificate?

You can apply for a TCC if you are:

  • A registered taxpayer with ZIMRA
  • An individual, company, trust, or partnership in Zimbabwe
  • Up-to-date with filing tax returns and payments

Individuals or businesses with outstanding tax liabilities must settle these before a certificate is issued.

3. Requirements for Online Application

Before applying online, ensure you have:

  • A valid ZIMRA Taxpayer Number (TP Number)
  • Access to the ZIMRA e-services portal
  • Recent tax returns submitted and payments made
  • An active email address for receiving confirmation and the certificate

Having all supporting documents ready, such as payment slips or return acknowledgments, can speed up the process.

4. Steps to Apply for ITF 263 Online

Applying for a ZIMRA Tax Clearance Certificate online is simple when following these steps:

Step 1: Register on the ZIMRA e-Services Portal

  • Visit the official ZIMRA e-services website.
  • Create an account using your TP number, email, and personal details.

Step 2: Log In to Your Account

  • Use your registered email and password to log in.
  • Navigate to the Tax Clearance Certificate (ITF 263) section.

Step 3: Complete the Application Form

  • Enter your personal or company details accurately.
  • Include the period for which the certificate is requested.
  • Confirm that all tax returns and payments are up-to-date.

Step 4: Submit Supporting Documents

  • Upload proof of recent tax filings and any payments made, if required.

Step 5: Submit the Application

  • Review all details carefully to avoid errors.
  • Submit the application for processing.

Step 6: Receive Your Certificate

  • Once approved, ZIMRA issues the ITF 263 certificate digitally.
  • You will receive an email notification with the certificate attached.

Processing usually takes a few business days, provided all requirements are met.

5. Benefits of Online Application

Applying online for the ITF 263 certificate offers several advantages:

  • Convenience: No need to visit ZIMRA offices in person.
  • Faster processing: Automated verification reduces delays.
  • Accessibility: Certificates can be downloaded or printed immediately.
  • Reduced errors: Online forms guide you to provide correct information.

This system allows individuals and businesses to maintain compliance efficiently and focus on core operations.

6. Common Issues and How to Avoid Them

Some applicants face delays or rejections. Common issues include:

  • Incomplete or incorrect personal/company details
  • Outstanding tax returns or unpaid tax liabilities
  • Mismatched TP number or registration details
  • Uploading unsupported document formats

To avoid delays, double-check all entries, confirm that taxes are paid, and ensure supporting documents meet ZIMRA’s requirements.

7. Checking the Status of Your Application

After submitting your ITF 263 application, you can monitor progress through your ZIMRA e-services account. The portal provides real-time updates, showing whether the certificate is processing, approved, or requires additional information.

If additional documents are requested, respond promptly to avoid further delays.

8. Validity and Renewal of TCC

A ZIMRA Tax Clearance Certificate is generally valid for 12 months from the date of issuance, though specific use cases may require shorter validity periods.

To maintain continuous compliance:

  • Track the expiry date of your certificate
  • Apply for renewal before the certificate expires
  • Ensure all tax obligations are up-to-date before renewal

Regular renewal ensures uninterrupted eligibility for tenders, contracts, or financial transactions.

9. Importance of Maintaining a Tax Clearance Certificate

Holding a valid ITF 263 certificate is crucial for:

  • Accessing government and corporate contracts
  • Demonstrating financial integrity to banks and investors
  • Ensuring legal compliance with ZIMRA regulations
  • Avoiding penalties, fines, or delays in business operations

For SMEs and larger businesses, a TCC is often a key requirement for growth and credibility in Zimbabwe’s formal economy.

10. Tips for a Smooth Online Application

  • Keep your tax records organized and up-to-date.
  • Use a stable internet connection to prevent submission errors.
  • Double-check all details before submitting.
  • Contact ZIMRA support promptly if you encounter technical issues.
  • Keep a digital and printed copy of your certificate for official use.

Proactive preparation ensures a hassle-free process and timely receipt of your TCC.

Conclusion

Applying for a ZIMRA Tax Clearance Certificate (ITF 263) online in Zimbabwe is straightforward when you meet eligibility requirements and follow the proper steps. From registering on the ZIMRA e-services portal to submitting supporting documents and receiving your certificate digitally, the process saves time and reduces errors.

A valid TCC is essential for legal compliance, participating in tenders, and maintaining credibility with banks and business partners. By understanding the online application process, individuals and businesses can ensure smooth processing and uninterrupted operations.